How to reach us
Email support@dialagram.me and include the email address tied to your Dialagram account plus a short description of the problem.
- Account and access issues
- Billing and subscription questions
- OpenAI-compatible and Claude Code onboarding
- General Nexum Router product support
What helps us respond faster
If you include the tool you are using, the route you were trying to access, and the exact error message or screenshot, support becomes much faster and more accurate.
- Tell us whether you were using the homepage, router app, or canvas
- Share the relevant endpoint or workflow name
- Include timing details if the issue is intermittent
Fixes worth trying first
Most setup problems come down to the base URL, the key, or the model ID. Claude Code uses /router/claude as ANTHROPIC_BASE_URL with your dgr_live_ key as ANTHROPIC_AUTH_TOKEN; the step-by-step guide is at Claude Code API setup. Every other tool uses the OpenAI-compatible base URL /router/v1. The live status page shows whether the router itself is answering.
- 401 or invalid key: copy the dgr_live_ key again from the dashboard
- Model not available: check the model ID against the FAQ list
- Claude Code model: pick one under Claude Code Model in the dashboard