Overview
Dialagram provides AI tooling, including Nexum Router, an OpenAI-compatible LLM API gateway designed for daily AI workflows.
We process only the information needed to run your account, your subscription and the service, and to provide support.
Information We Collect
Depending on how you use Dialagram, we may collect and process the following types of information:
- Account and profile information: such as your name, email address, profile details, account identifiers, login method, and account status.
- Subscription and billing metadata: such as plan status, payment status, renewal status, invoice references, cancellation status, and billing-related support details. Payments are handled by our payment provider.
- API access information: such as API token metadata, token creation time, token status, token rotation or revocation events, and related account-level access records.
- Usage metadata: such as request time, service route, selected model or provider route, request status, error type, latency, token or volume metrics, and other operational metadata needed to keep the service reliable.
- Device information: such as IP address and browser or client information.
- Support information: such as messages, screenshots, error details, account email, and any information you choose to send when contacting support.
Prompts, Inputs, and Outputs
Your prompts and the responses you receive are processed to deliver the results you request.
How We Use Information
We use the information we process to:
- Create, authenticate, and manage Dialagram accounts.
- Provide Nexum Router access and OpenAI-compatible API functionality.
- Create, rotate, revoke, and manage API access tokens.
- Maintain subscriptions, billing records, and account status.
- Keep the service reliable and secure.
- Respond to support requests and troubleshoot technical issues.
- Comply with legal, tax, accounting, security, and platform obligations.
- Improve our website.
Cookies and Analytics
We use cookies, basic analytics and details you enter on our site to understand how our website is used and to improve it.
Third-Party Services
Dialagram uses trusted service providers to operate the platform, such as payment, hosting, email and AI model providers.
Third-party providers process information according to their own terms, privacy policies, and security practices.
Data Retention
We keep information only as long as needed to provide the service and to meet our legal obligations.
Security
We use reasonable safeguards to protect your information and your account.
Your Choices
You may contact Dialagram to request help with account access, profile information, billing questions, subscription status, API tokens, or privacy-related requests.
- You can cancel your subscription according to the available billing flow.
- You can rotate, revoke, or delete API tokens where supported.
- You can request deletion or correction of account information where legally available.
- You can block or delete cookies in your browser at any time.
Contact
For privacy questions, account requests, or support:
Email Dialagram Support